Patient Services Coordinator III - Pediatrics

Novant Health Pediatrics Highland Creek is seeking a full-time Patient Services Coordinator III!

Work Schedule: Monday-Friday 7:45am-4:45pm 

The Patient Services Coord III role is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Job responsibilities include:

• Greet and check in patients efficiently, ensuring accurate demographic and insurance information
• Process patient check-outs, including scheduling follow-up appointments and handling necessary documentation
• Answer incoming phone calls, addressing inquiries, directing calls appropriately, and providing excellent customer service
• Conduct reminder calls to confirm upcoming appointments and reduce no-show rates
• Manage and monitor work queues, ensuring timely follow-up on pending tasks and requests
• Assist with referral processes, including coordinating with providers and ensuring proper documentation and authorization