Patient Services Coordinator III

Novant Health Waverly Pediatrics & Primary Care clinic is seeking a Patient Services Coordinator III (PSC III) to join our dedicated team. We are looking for a highly organized, customer-focused professional who is passionate about delivering an exceptional patient experience while supporting a busy  practice.  

The Patient Services Coordinator III plays a vital role in ensuring the smooth operation of the practice by providing administrative support and exceptional customer service. This position is responsible for the timely and accurate registration of patients, appointment scheduling, insurance verification, charge entry, and collections while maintaining the highest level of professionalism and confidentiality. Cross-training across multiple administrative functions is required to support clinic operations and ensure seamless patient care. 

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

• Accurately register patients by collecting and updating demographic and insurance information.
• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• Collect co-pays, balances, and other patient payments while maintaining accurate financial records.
• Enter patient charges and ensure timely and accurate documentation.