Patient Services Business Design Manager

Introduction

Our client is an industry-leading organization providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction. The role involves working with assigned Design Leads to pull through activities that contribute to the development of a program design. This includes capturing business requirements, laying out design flows to depict processes, collating executive summaries, and contributing to project storytelling.

Required Skills & Qualifications

• Bachelor’s Degree required.
• 2 years participating on teams at the product indication, brand, and enterprise level.
• 2 years translating business needs into solution design.
• Balance of business acumen, with demonstrated proficiency in application support and process efficiency.
• Proven ability to manage multiple, complex projects in a highly matrixed environment.
• Excellent verbal and written communications skills and highly capable of working at all levels of the organization, including executive level presentations.
• Detail-oriented, efficient, and flexible with strong investigation and resolution skills.
• Ability to understand and strictly follow policy, procedures, guidelines, and design solutions that adhere to compliance standards.
• Prior work experience at client or in client's industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience in healthcare, biopharma, or other regulated environments preferred.
• Ability to manage multiple projects at the same time and assure completion by due dates.
• Ability to design process flows and use appropriate tools to document them.

Day-to-Day Responsibilities

• Work as part of a team to leverage best practices, standard procedures, and process design, and knowledge to identify opportunities for improvement and/or cost savings.
• Translate business strategy into the assessment of appropriate processes required to launch new care models in partnership with Design Lead.
• Adhere to standards and drive consistency with documentation of business requirements and process flows.
• Support program development and integration efforts with internal Business Technology Services, key stakeholders, and external business partners.
• Provide tactical consultation for care model program business processes supporting customer needs.
• Continuous review of current state processes to ensure appropriate artifacts are produced for all development efforts, communication strategies are in place, and processes are formally adjusted as needed.
• Leverage standard documentation to drive consistency in the approach and facilitate onboarding of new resources.

Company Benefits & Culture

• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• Inclusive and collaborative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.