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Patient Services Business Design Manager

TekWissen LLC

Mettawa, IL

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JOB DETAILS
SALARY
$60–$71
LOCATION
Mettawa, IL
POSTED
4 days ago
Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people's lives.

Position: Patient Services Business Design Manager
Location: Mettawa, IL 60045
Duration: 7 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Patient Services Business Design Manager
  • The Design Manager, Business Process Design is responsible for working with assigned Design Lead to pull through activities that contribute to the development of a program design. This includes capturing business requirements, laying out design flows to depict the process(es), collating executive summaries and contributing to project storytelling.
  • The design manager is responsible for adhering to internal documentation standards and is expected to drive standards and consistency. The Design Manager will attend and contribute to design workshops and is expected to capture actions and output from the workshop.
  • This individual may work closely with key stakeholders to clarify questions with the end-to-end business process for our patient support programs. The individual may also take on a lead role on smaller projects where consultation with Design Lead is sufficient.
  • To be successful, this person will have good business acumen to enable collaboration across stakeholders. In addition to being highly collaborative, they must have strong written and oral communication skills, capable of obtaining alignment from multiple key stakeholders across a highly matrixed organization. They should be comfortable with developing relationships across a diverse spectrum of customers. This role will be required to clearly evaluate, articulate and partner to drive alignment across diverse business functions given complex interdependencies, specifically Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement teams, Access and Reimbursement teams, Enterprise Strategy, and vendor partners.
Major Responsibilities:
  • Work as part of a team to leverage best practices, standard procedures and process design, and knowledge to identify opportunities for improvement and/or cost savings.
  • In partnership with Design Lead, translates business strategy into the assessment of appropriate processes required to launch new care models.
  • Adhere to standards and drive consistency with documentation of business requirements and process flows.
  • Support program development and integration efforts with our internal Business Technology Services organization, key stakeholders, and external business partners, by articulating detailed business processes and requirements as well as ensuring their understanding.
  • Provide tactical consultation for care model program business processes supporting customer needs.
  • Continuous review of current state processes to ensure appropriate artifacts are produced for all development efforts, communication strategies are in place and creating the intended dialogue, and processes are formally adjusted as needed to drive efficiency and evolve with changing business needs.
  • Leverage standard documentation to drive consistency in the approach and facilitate onboarding of new resources. The overall objective is to streamline processes, reduce overhead, increase effectiveness, and gain efficiencies through leading edge technology platform enablement capabilities.
  • Significant Work Activities - Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day.) Must be in proximity to office and be able to attend when needed.
Qualifications:
  • Bachelor's Degree required
  • 2+ years participating on teams at the product indication, brand, and enterprise level.
  • 2+ years translating business needs into solution design.
  • Balance of business acumen, with demonstrated proficiency in application support and process efficiency.
  • Proven ability to manage multiple, complex projects in a highly matrixed environment.
  • Excellent verbal and written communications skills and highly capable of working at all levels of the organization, including execute level presentations.
  • Detail-oriented, efficient, and flexible with strong investigation and resolution skills.
  • Ability to understand and strictly follow policy, procedures, guidelines, and design solutions that adhere to compliance standards.
  • Experience in healthcare, biopharma, or other regulated environments preferred.
What are the top 3-5 skills, experience or education required for this position:
  • Strong communication and people / soft skills
  • Focus on detail
  • Experience capturing BUSINESS requirements
  • Experience with LucidChart designing process flows
  • Strong powerpoint skills
  • Do NOT require a software developer
Key Competencies:
  • Ability to manage multiple projects at the same time and assure completion by due dates.
  • Ability to design process flows and use appropriate tools to document them.
  • Ability to identify and document business requirements for cross-functional teams.
  • Proven ability to facilitate cross-functional workshops to drive design-focused output.
  • Ability to clearly communicate complex and technical tasks, both written and orally.
  • Demonstrated ability to manage projects and deliver results based on tight timelines.
  • Ability to consume business strategy and then develop tactics that best meet the strategic initiatives.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/