Patient Services Associate - Labor & Delivery Unit

Responsibilities:

Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.

Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities, collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.

Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.

Issues referrals and obtains pre-authorizations for patients as required and as per protocol.

Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.

Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols

Staying current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.

Coordinates clinical and administrative aspects of the new patient scheduling encounter.

Follow established downtime procedures for registration

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
•  2+ years medical office experience or 2 years of customer service experience. 
• Advanced degree may be considered in lieu of experience.
• Associate of Arts or Science (Preferred)