Administrative Skills, Claims Processing, Customer Support/Service, Detail Oriented, Electronic Medical Records, Fax Machines, Financial Management, Healthcare, Mail Processing, Medical Billing, Medical Office, Medical Records, Order Supplies, Organizational Skills, Outpatient Care, Patient Care, Patient Registration, Request for Information (RFI), Team Player, Willing to Travel
Baylor Scott & White Institute for Rehabilitation
Plano (Willow Bend), TX
Patient Service Specialist (PSS)
Hours: vary M- F between 7am - 7pm
PRN (as needed)– Float
Candidate will be required to travel to multiple outpatient clinics.
Areas of Coverage: Addison, Farmers Branch, Coppell, Carrollton, Plano, Frisco, Richardson, The Colony, Little Elm
PRN rate: $21.00 per hour
Responsibilities:
We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required.
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
- Collects towards patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconciles and posts charges daily and other reporting to ensure clean claim processing.
- Responds to all request for information from patients, other department and physicians.
- Maintains office, orders supplies and manages mail.
- Willingness to adjust schedule to center needs.
- Travels Attends all mandatory meetings and in-service education programs.
- Travels to non-home location center or other site for coverage when necessary.
Qualifications:
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
#BSWIR-Outpatient
Additional Data:
Equal Opportunity Employer including Disabled/Veterans
#BSWIR-Outpatient
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Baylor Scott & White Institute for Rehabilitation - Outpatient
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!