Overview --------
Baylor Scott & White Institute for Rehabilitation Flower Mound, TX
Patient Service Specialist (PSS) - Float North West Region
Hours: vary between Monday - Friday 7am - 7pm
Full Time Candidate will be required to travel to multiple outpatient clinics. Areas of coverage: Flower Mound, Grapevine, Southlake, Denton, Coppell, The Colony, Argyle, and Aubrey
Mileage Reimbursement --------------------
Compensation depends upon candidate's years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour based off experience
Benefits --------
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Health, Dental, and Vision insurance; Life insurance; Prescription coverage
Paid Time Off (PTO) and Extended Illness Days (EID) ------------------------------------------------
A 401(k) retirement plan with company match
Short and Long Term Disability -----------------------------
Personal and Family Medical Leave -------------------------------
PSS Ladder Program -------------------
*Eligibility and effective dates vary
Responsibilities ----------------
Looking for a Full Time Float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done.
Key Responsibilities:
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Travels --------
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.
Qualifications ------------
HS diploma or GED is required
Preferred Experience
Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration
Equal Opportunity Employer including Disabled/Veterans