Patient Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Service Representative who will be responsible for greeting patients and families, collecting demographic and insurance information, walk-in scheduling, and processing medical records requests. The role focuses on providing efficient services while adhering to privacy regulations.

Key Responsibilities

• Greet patients and ascertain their needs in a professional manner.
• Accurately register patient demographic information.
• Promptly obtain and verify patient insurance.
• Advise patient of financial obligations and collect appropriate amounts.
• Interpret provider orders with correct ICD-10 codes.
• Prepare and process registration documents.
• Record incoming films and CDs.
• Maintain waiting area appearance.
• Promptly answer phone calls as per customer service guidelines.
• Schedule walk-in patients.
• Manage medical record requests messages.
• Create films, disks, and print reports upon request.
• Track and document outside patient films/disks.
• Communicate mammogram results to patients twice daily.
• Liaise with billing for legal requests and send legal records as needed.
• Prepare and mail reports and scan medical record releases.
• Update systems with new scripts and scan prescriptions for appointments.
• Print and mail referring physician reports.
• Scan, email, and mail dexa reports.
• Print and mail mammogram reminders and patient letters.
• Assist with additional duties as assigned.

• High school diploma / GED
• 2+ years of medical front desk experience in an outpatient facility
• Proficiency in medical terminology
• Experience with EMR
• Ability to manage a fast-paced environment handling over 100 patients per day

• Monday - Friday: 9am to 6:30pm
• One Saturday every 5th-6th week: 7am-12pm

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.