Patient Service Representative - Telehealth

The responsibilities of this job include, but are not limited to, the following:

• Helping patients who require assistance while using the kiosk.

• Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender;

• Respectfully handling Physician and Nurse requests in a timely manner;

• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness;

• Verifying all patient demographic, health, pharmacy, and insurance information;

• Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed;

• Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.;

• Referring billing questions to the appropriate parties as needed;

• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system;

• Discharging the patient and completing his or her visit by processing incurred charges;

• Completing all cash management duties to include counting and accounting for money collected at the end of the shift;

• Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse;

• Printing itemized statements as requested;

• Receiving, sending, and distributing correspondence as directed;

• Filing and scanning medical documents and office forms as directed;

• Completing assigned checklists and Policy Manager tasks within the assigned shift;

• Answering all incoming calls and distributing messages to proper personnel;

• Assisting with other assignments delegated by the PSC;

• Demonstrating an efficient understanding of the electronic medical record system;

• Receiving, moving, and stocking ordered supplies;

• Cleaning work area and other maintenance assignments as directed;

• Verifying daily reports are run at the end of the day;

• Attending staff meetings as scheduled by the PSC or DMS;

• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations);

• Operating, using, and maintaining medical and office equipment as trained;

• Participating in maintenance assignments when necessary and as directed;

• Fostering teamwork and ensuring a positive and professional atmosphere;

• Providing positive, warm, and friendly service in all interactions;

• Adhering to all established policies and procedures;

• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older;

• Basic typing skills;

• High school graduate or equivalent;

• Minimum one year of clerical experience preferred;

• Ability to hear pages, bells, and the phone system;

• Ability to sit, stand, and walk for up to 7 hours at a time;

• Ability to lift up to 25 pounds;

• Excellent visual, verbal, written, and typed communication skills;

• Ability to prioritize and deal with numerous tasks simultaneously;

• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.