Patient Service Representative
Come join our team! We have an immediate need for a Patient Service Representative in our Santa Cruz, CA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Here are just a few things we offer:
- Access to health, dental, and vision insurance.
- Health Savings Account $500 matching contribution.
- Eligible for PTO and Holiday pay.
- Company-paid life insurance and long term disability (full-time only).
- Access to voluntary short term disability insurance (full-time only).
- Access to additional life insurance.
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian.
- 401K with employer contribution.
- Profit sharing.
- Employee discounts.
- And much more!
Responsibilities and Essential Functions:
- Performs opening and closing clinic duties.
- Greets patients, checks in for appointments and verifies insurance.
- Scans documents into electronic health record.
- Maintains tidiness of waiting area and reception counter throughout the day.
- Checks schedules for added, canceled and no-show appointments throughout the day.
- Schedules follow-up appointments as needed.
- Responds to designated tasks in the electronic health record.
- Orders clinic office supplies.
- Sells and tracks cosmetic products.
- Prepares for next day scheduled appointments.
Qualifications Education:
- High school diploma or equivalent is required.
Knowledge, Skills & Abilities:
- 1-2 years of recent medical office experience or in a similar capacity is preferred.
- Proficient in basic computer functions.
- Ability to learn new software quickly.
- Must possess excellent customer service, communication and organizational skills.
- Ability to operate standard office equipment.
- Ability to type a minimum of 40 wpm is preferred.
- Must possess attention to detail.
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
- Ability to respond positively to constructive feedback and direction from supervisors.
- Must demonstrate professional appearance and manner at all times.
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
- Ability to maintain confidentiality of information.