The Patient Services Representative serves as the primary contact for patient scheduling and registration, coordinating appointments and verifying insurance benefits.
They interview patients via phone or in person, establish eligibility, collect co-pays, and communicate out-of-pocket costs in a patient-friendly manner.
The role includes updating demographic information, managing referrals, and ensuring efficient use of clinical resources.
They contribute to patient satisfaction by providing high-quality service, guiding patients through appointment instructions, and addressing access issues.
Qualifications include a high school diploma (associates preferred), 2+ years of medical office or insurance experience, excellent communication and customer service skills, and proficiency in multiple applications.
Preferred experience includes hospital registration and knowledge of government and commercial insurance programs.
The position is sedentary, with occasional lifting up to 10 lbs., and requires adherence to equal opportunity employment policies.