The Patient Services Representative is a key contact for patient electronic scheduling and registration, supporting smooth healthcare access.
Responsibilities include scheduling appointments, verifying insurance benefits, collecting co-pays, and obtaining authorizations. The role involves collecting and updating patient demographics, managing referrals, and providing clear communication about financial responsibilities in a compassionate manner.
Qualifications include a high school diploma or higher, at least two years of medical office or insurance experience, strong communication and customer service skills, proficiency with Microsoft Office, and the ability to multitask. Preferred experience includes hospital registration and knowledge of insurance programs.
Physical requirements involve mostly sedentary work with occasional lifting up to 10 lbs. The organization values diversity and is committed to equal employment opportunities.