Calendar Management, Co-Payments, Community Health, Detail Oriented, Documentation, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Housekeeping/Cleaning, Medical Office, Medical Records, Order Picking/Packing, Organizational Skills, Patient Assessment, Patient Care, Patient Charts, Patient Registration, Team Player, Telephone Skills
LOCATION
Laconia, NH
POSTED
6 days ago
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Job Type
Full-time
Description
Are you interested in working for New Hampshire's 2024 Health Care Business of the Year, according to Business NH Magazine?
Join the HealthFirst community, where every position has purpose! Step into a career where you're not just filling a position, you're making a meaningful impact. At HealthFirst, we're more than a doctor's office - we're a beacon of hope, providing top-notch integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that's redefining healthcare and changing lives in ways others can only dream of. Ready to make a difference? Join us!
HealthFirst Family Care Center, a Certified Great Place to Work and wonderful place to make a difference, is seeking a Patient Service Representative to join our team of mission-minded healthcare professionals.
Who you are:
You're the friendly face and voice of our health center. You have a talent for making people feel welcome and taken care of - whether in person or on the phone. Organization is your love language, and you know how to keep things moving while maintaining attention to detail. You're dependable, professional, and committed to making every patient experience a positive one.
Who we are:
We're a community health center serving 29 rural towns with compassion, purpose, and pride. At HealthFirst, you'll find a team that's collaborative, mission-driven, and committed to providing high-quality care to everyone who walks through our doors. We value respect, teamwork, and doing good - really, really well.
What you'll do:
Greet and assist patients and visitors in person and by phone with professionalism and warmth
Answer phones within 3 rings, using consistent and courteous telephone etiquette
Keep the reception, waiting, and work areas clean and organized
Register new patients and update existing demographics, including scanning insurance cards and verifying eligibility
Confirm and update patient information at check-in
Ensure consents are completed annually and HIPAA documentation is up-to-date
Notify clinicians of patient arrivals and communicate delays as needed
Schedule appointments, manage cancellation and waitlists, and follow up on no-shows
Handle prescription and records pick-ups
Collect co-pays and discount fees; reconcile daily cash drawer
Process interoffice deliveries, faxes, voicemails, and appointment confirmations
Manage patient charts and records requests
Maintain provider schedules and verify insurance
Cross-train in at least one other position within HealthFirst
Maintain confidentiality and secure PHI at all times
Join us and bring your best self to the front lines of community care.
Requirements
EDUCATION/EXPERIENCE: High school diploma required. Two years' medical office experience desired.