Patient Service Representative II

Eye Doctors of Washington has an exciting career opportunity for a Medical Front Desk (Patient Service Representative II) in our Chevy Chase, MD practice office. No nights, no weekends, no major holidays, a robust benefits package, and a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. 

Our top candidate will bring at least one year of medical front desk experience, preferably in an ophthalmology or optometry practice. Team members must have the ability to occasionally travel to our other offices in the DMV area to meet the demands of our business.

About Us: This is your opportunity to join Eye Doctors of Washington, one of the Mid-Atlantic's most recognized leaders in ophthalmology and optometry. For over 50 years, we have provided the DC metropolitan area with state-of-the-art eye care. Founded by a group of professors from the Center for Sight at Georgetown University, our practice has always focused on the core values of academically oriented care, keeping abreast of the latest advancements in the field of ophthalmology, and providing an efficient yet comfortable environment for our patients. Since we are an academically oriented practice, we have the unique advantage of being able to offer the newest procedures and techniques with the benefit of the most advanced diagnostic and surgical equipment.

Our Commitment: We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor. All of us at Eye Doctors of Washington and Eyecare Services Partners are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Patient Services Representative II (PSR II) must have a minimum of three + years of continuous employment as a PSR and have achieved their Certified Patient Service Specialist (CPSS) certification. The PSR II will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly. The PSR II may also be required to support training efforts of other front office staff as needed.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information 
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Willing to assist in the training of other front office staff as needed
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned 

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently. 
• 3 + more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave, preferred
• Must have outstanding accuracy with tasks and execute all front desk duties and responsibilities thoroughly and independently

#ESP1