Join Our Talent Network Skip to main content Menu Search Jobs Search All Jobs Applicant Resources About Us Who We Are Compensation & Benefits Access and Opportunity Military Recruitment Events Talent Networks Featured Jobs Nursing Allied Health Administrative/Non-Clinical Leadership & Executive Browse All Opportunities Locations Alabama Charlotte Floyd Navicent Wake Forest Baptist Wake Forest University School of Medicine Physicians/APP Students Enter keyword, facility, job title, skills Enter City, State or Zip Back to Search Results Patient Service Representative I, Wilkes North Wilkesboro, NC, United States Job ID: R205367 Shift: Various Job Type: Regular Share: mail mail to friend share to facebook share to twitter share to linkedin Apply Now Department:Status: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:Monday - FridayWeekend rotation for select areasPay Range$20.80 - $31.20Patient Service Representative ILocation: Wilkes area clinicsJOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem-solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A ESSENTIAL FUNCTIONS: 1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.2. Ensures all patient demographic and insurance information is complete and accurate3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred4. Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate6. Identifies patients in need of financial assistance and refers patients to Financial Counselor7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.9. Proactively communicates issues involving customer service and process improvement opportunities to management10. Meets productivity requirements to ensure excellent service is provided to customers11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of informationSKILLS & QUALIFICATIONS:Ability to identify and understand issues and problems.Examines data and draws logical conclusions based on information availableKnowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements Mathematical aptitude, effective oral and written communication skills and critical thinking skillsUnderstanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversationAbility to handle sensitive and confidential information according to internal policiesAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsExperience with Microsoft Outlook, Word and Excel and ADT softwareAbility to write routine correspondence, calculate figures and amounts such as discounts and percentagesMust be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of workWORK ENVIRONMENT:Exposed to a normal office environment.Must be able to sit the majority of the workday.Occasionally lifts up to 10 lbs.Operates all equipment necessary to perform the jobOur Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramAbout Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. 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