Patient Service Representative I

Join Our Talent Network

Skip to main content

Menu

• Search Jobs

• Search All Jobs

• Applicant Resources

• About Us

• Who We Are

• Compensation & Benefits

• Access and Opportunity

• Military Recruitment

• Events

• Talent Networks

• Featured Jobs

• Nursing

• Allied Health

• Administrative/Non-Clinical

• Leadership & Executive

• Browse All Opportunities

• Locations

• Alabama

• Charlotte

• Floyd

• Navicent

• Wake Forest Baptist

• Wake Forest University School of Medicine

• Physicians/APP

• Students

Enter keyword, facility, job title, skills

Enter City, State or Zip

Back to Search Results

Patient Service Representative I

Bermuda Run, NC, United States

Job ID: R235509

Shift: Various

Share: mail

mail to friend share to facebook share to twitter share to linkedin

Apply Now

Department:

13346 Enterprise Revenue Cycle - Wake Forest Davie NC Arrival

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

PRN position for last minute coverage needs in the ED.

Every other weekend and shifts during the week.

3 weeks of training.

Pay Range

$20.80 - $31.20

EDUCATION/EXPERIENCE: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner.

2. Ensures all patient demographic and insurance information is complete and accurate

3. Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred

4. Verifies insurance benefits. Obtains, calculates and collects the patient's out of pocket financial liability. Requests and collects past due and present balances or estimates due

5. Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate

6. Identifies patients in need of financial assistance and refers patients to Financial Counselor

7. Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.

8. Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.

9. Proactively communicates issues involving customer service and process improvement opportunities to management

10. Meets productivity requirements to ensure excellent service is provided to customers

11. Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

12. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information

SKILLS & QUALIFICATIONS:

• Ability to identify and understand issues and problems.
• Examines data and draws logical conclusions based on information available Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements
• Mathematical aptitude, effective oral and written communication skills and critical thinking skills
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes.
• Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation
• Ability to handle sensitive and confidential information according to internal policies
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience with Microsoft Outlook, Word and Excel and ADT software
• Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages
• Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work

WORK ENVIRONMENT:

• Exposed to a normal office environment.
• Must be able to sit the majority of the workday.
• Occasionally lifts up to 10 lbs.
• Operates all equipment necessary to perform the job

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Wake Forest Baptist Medical Center (WFBMC) ADT system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.

mail to friend share to facebook share to twitter share to linkedin

Apply Now

Similar Jobs

Patient Service Representative I

Bermuda Run, NC, United States

Patient Service Representative

Ferguson, NC, United States

Patient Service Representative I Hospital

Charlotte, NC, United States

Patient Service Representative I Hospital

Charlotte, NC, United States

Patient Service Representative I Hospital FT

Concord, NC, United States

Patient Service Representative Urgent Care Per Diem

North Wilkesboro, NC, United States

Patient Service Representative- Atrium Health PRN Float

Albemarle, NC, United States

Patient Service Representative Hospital PRN

Sparta, NC, United States

Patient Service Representative Hospital PRN

Winston Salem, NC, United States

Patient Service Specialist- Atrium Health Albemarle PRN Variable

Albemarle, NC, United States

Patient Service Special Residents & Fellows

Elkin, NC, United States

Patient Services Specialist- Atrium Health Neuroscience

Charlotte, NC, United States

Patient Services Specialist- Atrium Health Kenilworth

Charlotte, NC, United States

Patient Service Specialist- Atrium Health Charlotte Bariatric

Charlotte, NC, United States

Patient Services Specialist- Atrium Health Harrisburg Internal Medicine

Harrisburg, NC, United States

Patient Services Specialist - Atrium Health Charlotte PRN

Charlotte, NC, United States

Patient Service Specialist-Atrium Health One Health OBGYN Reese

Huntersville, NC, United States

Patient Service Specialist-Atrium Health One Health OBGYN Reese

Charlotte, NC, United States

Patient Services Specialist- Atrium Health Huntersville Outpatient PRN

Huntersville, NC, United States

Patient Services Specialist- Atrium Health Indian Trail Internal Medicine

Indian Trail, NC, United States

AH MSKI Orthopedic Urgent Care Randolph - Patient Services Specialist - PT

Charlotte, NC, United States

Patient Services Specialist- Atrium Health One Health Mocksville Family Medicine PT

Mocksville, NC, United States

Patient Services Specialist - Atrium Health Denver North Carolina One Health Family Medicine

Denver, NC, United States

Patient Services Specialist- Atrium Health Charlotte Medical Clinic Internal Medicine FT Days

Charlotte, NC, United States

Atrium One Health Family Medicine and Urgent Care Patient Services Specialist Birkdale- FT

Huntersville, NC, United States

facebook twitter linkedin instagram youtube

• My Account
• View All Jobs
• Teammates Site
• AtriumHealth.org

EOE/AA Employer Disability Accommodations E-Verify FAQs