Patient Service Representative - Cayuga Health at Ithaca College

Patient Service Representative - Cayuga Health at Ithaca College

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

A Patient Service Representative at Cayuga Health needs to have strong organizational skills and the ability to think on their feet when faced with new and dynamic situations that arise daily in a professional medical environment. This role is an excellent opportunity to break into the thriving healthcare industry, gaining valuable experience with a leading organization known for its commitment to quality care and innovation. This position offers an excellent opportunity for individuals at various stages of their careers, including collegiate students, those looking to transition into healthcare, or experienced professionals looking for growth.

Student-Centered Opportunity at the Student Health Center

Join our team at the Student Health Center, where we are dedicated to serving the unique needs of college students. This position offers an opportunity for individuals at various stages of their careers to make an impact in a dynamic, diverse, and evolving campus community.

In this role, you'll:

• Provide support and services tailored to the college student experience.
• Engage with students to understand and address their health and wellness needs.
• Participate in impactful campus-wide initiatives that promote student well-being.

Experience with social media is a plus as we continue to enhance communication and engagement with the student body.

If you're passionate about making a difference in the lives of college students, we'd love to have you on our team!

Roles and Responsibilities:

• Patient intake, such as greet and check-in patients/verify/update patient demographics
• Assist patients with filling out consent forms
• Receive and process cash and credit card payments for medical services rendered
• Initiate calls, pages and triage phone calls.
• Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties

Required Skills and Experience:

• High school diploma or equivalent
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Ability to work independently
• Good time management and prioritization skills

Preferred Skills and Experience:

• College-level training/education in a healthcare support field is preferred but not required. Relevant experience or skills will be considered
• Previous EMR use/training helpful
• Proficient in Microsoft Office Suite (Word, Outlook)
• Knowledge of medical terms and practices preferred

Physical Requirements:

• 5% standing 95% sitting

Location and Travel Requirements:

• Onsite
• Hammond Health Center, Ithaca College - 953 Danby Rd, Ithaca, NY 14850
• Monday - Thursday - during the semesters: shift coverage until 7pm on rotational basis.Saturdays 10-2 during the semesters on a rotational basis

Pay Range Disclosure:

• $18.50 to $23.00 per hour
• Shift Differential: Earn an additional $1.25 per hour for qualifying shifts, adding extra value to your contributions during designated times.

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, and a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at

talentacquisition@cayugahealth.org