The Patient Services Representative greets patients, manages clerical tasks such as registration, payment processing, and scheduling.
Essential functions include assisting with patient intake, verifying insurance and eligibility, reviewing charges, and ensuring a tidy waiting area.
They handle medical record retrieval, answer inquiries, and support chart maintenance.
Competencies include professionalism, teamwork, accountability, communication, customer focus, organization, and time management.
The role requires a high school diploma or equivalent, with additional healthcare experience preferred.
Work occurs in an outpatient setting, often involving exposure to fumes, moving parts, and high-stress situations.
Physical demands include prolonged sitting, moving within the office, operating office equipment, and effective communication.
Must be able to drive between multiple locations as needed.