PATIENT SERVICE REPRESENTATIVE - BEEBE HEALTHCARE CAPE PHARMACY

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Responsible for reception and clerical functions required in the operation of the pharmacy. Confirm patient demographics, register patients, and obtain insurance information as needed. 

• Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
• Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents.
• Accurately prepares required forms for completion, review, and/or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient.
• Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
• Facilitates patient and information flow by directing patients to correct locations and aiding as needed.
• Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities.
• Assists clinical staff and providers with clerical responsibilities when needed.
• Understands how to utilize the Provider Portal, websites for insurance verification/eligibility and other systems as needed.
• Understands HIPAA regulations for patients and other facilities and follows them.
• Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.

Two years of experience in hospital/medical office environment with familiarity of registration and insurance. Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment. Computer skills with attention to details. Familiar with medical terminology.

Essential:
* Knowledge Of Office Equipment
* Clear Communication Skills Both Written And Verbal
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills To Provides Customer Service To Patients, Team Members And Visitors
* Experience With Or Completed Course In Medical Terminology
* Experience With Excel, Power Point, Word, Visio, Etc.
* Experience In Practice Or Clinic Setting
* Experience/Knowledge Of Scheduling Systems

Essential:
* High school graduate or equivalent