This Patient Service Representative role is based at a surgery center in Chevy Chase, MD, offering $18-$31.89/hr depending on experience.
They handle inbound/outbound patient interactions via phone, internet, or in person, manage scheduling, and execute workflows like cancellations, missed visits, and recall notices.
Responsibilities include accurate patient registration, insurance verification, obtaining identification, ensuring privacy compliance, providing appointment and payment info, offering financial counseling, collecting payments, and acting as a liaison to facilitate care.
Qualifications include a high school diploma or GED, 2+ years in healthcare or customer service preferred, strong communication skills (bilingual a plus), critical thinking, interpersonal abilities, teamwork, confidentiality awareness, and proficiency with computers and Microsoft Office.
The US Oncology Network believes local cancer care is better care. We empower the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home.
Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.