Patient Service Center and Laboratory Customer Service Center Coordinator
Position Summary
Under the direction of the Administrative Director Clinical Pathology, the incumbent is responsible for all the activities and day-to-day operations of the Patient Service Center and Customer Service Center of the Department of Laboratories. This includes but is not limited to Budgeting, Regulatory Compliance, and Billing, Staffing, Workflow Processes, Policies, and Procedures, marketing of services to clients, and all other day-to-day activities. Ensures all staff in the Patient Service Center and Laboratory Customer Service Center adhere to the Hospital and Departmental Policies and Procedures as well to all relevant Regulatory statutes and standards, e.g. NYSDOH, CLEP, CAP, JCAHO, CMS, etc. Maintains the Department of Laboratories accreditation for the Patient Service Center and Laboratory Customer Service Center with all relevant regulatory agencies, e.g. NYSDOH, CLEP, CAP, JCAHO, CMS. Oversight for Quality Assurance functions and problem resolution for the Patient Service Center and Laboratory Customer Service Center.
Duties of the Patient Service Center and Laboratory Customer Service Center Coordinator
The selected candidate will be offered a temporary appointment. Temporary appointments ordinarily shall be given only when an employees initial appointment in the University is made to a position vacated by a professional employee who is serving a probationary appointment pursuant to Title C section 5 or Title D section §6 of the SUNY Policies of the Board of Trustees. A temporary appointment is also appropriate whenever a position has been vacated by an employee on approved leave. A temporary appointment is one that may be terminated at any time.
Qualifications
Required Qualifications
Please Note
Verification of degree, e.g. diploma or official transcript, is required for this role. Upload of documentation must be included with your application for consideration.
Preferred Qualifications
Special Notes
Posting Overview
This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date, which is within two weeks of the posting date. If within the initial review, no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified and at minimal two weeks after the initial posting date. Please note that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review and possibly reposted at a later date.
Prior to Start Date Requirements
The selected candidate must meet the following requirements. Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. The hiring department will be responsible for any fee incurred for examination.
Equal Employment Opportunity
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws. If you need a disability-related accommodation, please call the University Office of Equity and Access at 631-632-6280. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics can be viewed here. Visit our WHY WORK HERE page to learn about the total rewards we offer.
Stony Brook University Hospital
Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities both locally and globally.
Anticipated Pay Range
The salary range or hiring range for this position is $70,039 - $81,713 per year. The above salary range represents SBUHs good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidates validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Some positions offer annual supplemental pay, such as Location pay for UUP, CSEA, & PEF full-time positions ($4,000). Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.