Patient Services Specialist Providence St. Joseph Health
Spokane, WA30+ days ago
- Full-time
- Employee
| Location | Coeur d'Alene, Idaho |
Why Join Us?
Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused health and wellness clinic that is committed to providing the highest quality of medical care and supportive services. When founded, we specialized in the treatment of cancer and blood conditions. Today, we provide medical oncology and hematology, radiation oncology, rheumatology, and urology services to our phenomenal patients. Learn more about us at our website.
Job Description:
Beacon has an excellent opportunity available within our clinic as a Patient Scheduling Specialist. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!
PatientSchedulingSpecialistsareresponsible forindependently creating and scheduling appointmentsin ourgrowing oncology and hematology practice. This position existsto ensureaccurateand complete scheduling forpatients. Scheduling includes butnotlimitedtonew patient visits, infusion/chemotherapy services, radiation therapy services, stat imaging studies, blood transfusions, and other procedures with outside facilities. Scheduling willcommencevia the telephone, in person or electronically, acting as a patient advocate, responsible for the helping with support service needs, and providing applicable informationwithin guidelines of Beacon policies, state & federal laws/ regulations, and business ethics.
Duties/Responsibilities:
Coordinates, monitors, and schedules patient care at our clinic and across the patients’ care team.
Interprets provider orders, schedules according to the orders, and obtains approval for schedule changes or cancellations asappropriate.
Navigates multiple providers and departments simultaneously and is expected to be available to speak with patients and healthcare professionals forthe majority ofthe day.This requires working with several complex scheduling workflows.
Acts as a liaison for the patient, communicating and problem solving with clinic staff and patients care team to ensure we can provide exceptional care.
Documents complete andaccurateinformation in the electronic medical record whenappropriate.
Operates on computer, phone, and fax systems formajorityof the day.
Aids and acts as back up to other team members from time to time as requested.
Maintains patient confidentiality and protects operations by keeping patient care information confidential.
Updates job knowledge byparticipatingin educational opportunities; reading professional publications;maintainingpersonal networks;participatingin professional organizations.
Required Skills/Abilities:
Understands medical terminology and procedures.
Compassionate and caring bedsidemanner.
Excellent attention to detail and ability to balance competing priorities.
Strong written and verbal communication.
Independent andgood atfollowthrough.
workefficiently with positive communication in a fast-paced team environment, manage difficult and emotional situations, displayempathy for patients in the various stages of their treatments.
Moderate understanding of computer,phoneand fax systems, EMR or other medical technologies a plus
Location:
May be asked to work at both locations
3815 N Schreiber Way, Suite 101, Coeur d'Alene, ID 83815
1641 E Polston Avenue, Suite 102, Post Falls, ID 83854
Benefits:
Generous Paid Time Off
8 paid, closed-clinic holidays
Health Insurance, including dental and vision
401(k) Plan
Gym membership
Professional Development Fund
Beacon Company Mission: To meet patients wherever they are on their journey and walk with them on that journey; to provide compassionate, personalized healthcare for an unparalleled patient experience.
Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.
Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.