Patient Scheduling Coordinator Cardiology

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Patient Scheduling Coordinator Cardiology

Winston Salem, NC, United States

Job ID: R243405

Shift: Various

Job Type: Regular

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Department:

02050 WFBMG University Group Practice: WFBMC Main - Cardiology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday to Friday

8am-5pm

Pay Range

$20.80 - $31.20

Summary

The Patient Scheduling Coordinator is responsible for coordinating patient appointments, diagnostic testing, and clinical services with a high level of independence and judgment. This role supports both outpatient and inpatient workflows, ensuring efficient scheduling, accurate documentation, and a strong patient experience.

Minimum Qualifications

Education & Experience

• High school diploma or GED required
• Minimum of 3 years of clerical experience
• At least 6 months of experience at a Patient Scheduling Coordinator level or equivalent

Licensure/Certification

• BCLS certification required within 30 days of hire
• Must complete required certification program and maintain accuracy standards

Key Responsibilities

• Schedule clinical appointments for new and returning patients using IDX or similar systems, prioritizing based on patient needs
• Coordinate laboratory and diagnostic testing using systems such as LastWord, NotesLink, Logician, or manual processes
• Assess patient needs over the phone and determine appropriate appointment timeframes using sound judgment
• Facilitate coordination between physicians, patients, nursing staff, and external providers to ensure all pre-visit requirements are complete
• Coordinate inpatient testing, including transportation and scheduling, based on clinical urgency
• Prepare patient charts and ensure all documentation is complete prior to visits
• Provide information on clinic policies and resolve patient concerns with a strong customer service focus
• Assist with training and onboarding of new or less experienced staff
• Support billing and coding processes, including TES file processing and medical coding as needed
• Coordinate surgeries, including scheduling, precertification, and communication with all involved parties
• Perform financial-related tasks such as insurance verification and assisting patients with billing inquiries
• Maintain compliance with required training and attend departmental meetings regularly

Required Skills & Qualifications

• Knowledge of third-party payer requirements
• Basic understanding of ICD-9 and CPT coding (or willingness to obtain)
• Data entry speed of 5,000 keystrokes/hour with 3% error rate
• Ability to work independently in a fast-paced clinical environment
• Strong multitasking and organizational skills
• Experience with IDX, Medipac, LastWord (preferred)
• Familiarity with managed care or health insurance processes
• Strong customer service and problem-resolution skills

Work Environment

• Medical office setting (well-lit, temperature-controlled)

Physical Requirements

• Prolonged sitting, with occasional standing and walking
• Frequent use of hands/fingers for data entry
• Ability to communicate effectively (talking/hearing/seeing)
• May require lifting up to 20 lbs

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Under general supervision, performs patient scheduling functions and check out duties in addition to a significant amount of higher level work including a combination of TES (transaction editing system) duties, medical coding, lead responsibilities, financial coordination, etc.

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