Building Location:
Building B - St Marys Medical Center
Department:
2003400 SURGERY - SMMC HOSP
Job Description:
This position works with clinical leadership and surgeons to schedule surgical cases at multiple sites. Answers incoming calls, completes follow-up, and communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes charges and implant documentation for surgical cases.
Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines and will be cross trained to provide coverage as needed.
Education Qualifications:
Key Responsibilities:
- Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
- Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
- Coordinates the scheduling of services for patients including ancillary and procedure scheduling
- Handles incoming calls, follow-up and referral work queues, ticket scheduling
- Proficiently and accurately enters data into the permanent electronic health record while talking with patients
- Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
Preferred Qualifications:
- Previous patient access representative or scheduling experience preferred
Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
7am
Shift End Time:
5pm
Weekends:
NO
Holidays:
No
Call Obligation:
No
Union:
SMMC USWA (SMUMS)
Union Posting Deadline:
06/30/2026
Compensation Range:
$19.61 - $29.22
Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.