Patient Safety Coordinator

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Coordinator Patient Safety with Research Medical Center you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Coordinator is responsible for the overall patient experience program at Menorah Medical Center.  Responsible for ensuring all patient concerns/complaints/grievances receive immediate communication and/or attention and follow-up is handled appropriately for maximum patient satisfaction while acting as an advocate for the patients.  

This position will also oversee the Volunteer Program at the hospital. 

What you will do in the role: 

• Acts as liaison with internal departments and external accrediting bodies, health and safety agencies, insurance companies, and legal counsel; 
• Help develop and monitor the implementation of the patient safety-risk management program. Takes part in key hospital committees and teams as appropriate or requested for the purpose of advancing a culture of safety and the prevention of medical errors; 
• Responsible for responding to and follow up with the patient for all grievances, keeping in compliance with TJC and CMS standards; 
• Serves as a consultant and resource person to Unit Managers, Clinical Nurse Coordinators, Department Directors and other colleagues in both clinical and ancillary areas of the hospital in the development of patient safety indicators, criteria, and process improvement; 
• Utilize leadership and team-building skills to participate in the work of patient safety and assist Patient Safety Director with change management; 
• Assists with the management of the hospital event reporting system; 
• This position will also oversee the Volunteer Program at the hospital. 

What Qualifications You will need: 

• B.A. or B.S. required;  
• Clinical background preferred; 
• Preferred current CPHRM or CPPS certification.  If not already CPPS, must obtain certification within 12 months of hire. Maintain CPPS while in role. 
• Minimum 2 – 3 years’ experience in a healthcare setting required.  Healthcare patient safety, risk management, or quality improvement preferred. 
• Program management experience 
• Conflict resolution pertaining to grievances/complaints 
• Demonstrates good judgment under pressure and a practical decision-making process to solve problems and set appropriate priorities. 

Benefits

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas

Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Coordinator Patient Safety opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.