Patient Representative Check in/out

Main Function:

Under supervision, performs check in procedures with thorough knowledge and understanding. This job requires extensive interaction with patients and insurance companies.

Primary Duties and Responsibilities:

1. Greets patients and visitors in a friendly and courteous manner.

2. Upon patient check-in, obtains insurance information and updates patient demographics; copies insurance cards; collect co-pays, obtain referrals; provides patients with necessary paperwork for completion; copies and distributes required paperwork as per office policy. Obtains HIPAA information for chart yearly.

3. Confirming insurance information with patient in EMR (Medent).

4. Print and balance daily cash reports.

5. Completes' HIPAA information in Medent system obtaining patient's signature.

6. Cross coverage for the Chiropractic Dept. to include, greeting patients, verify insurance and demographics, collect copays and deductibles where applicable, rooming patients, and scheduling appointments, obtain WC/NF and DME authorizations.

7. Preform other duties such as document scanning, Medent Fax document routing and back up for eligibility verification and Document bins.

8. Performs other related duties as required.

Qualifications:

1. Medical office and clinical protocol experience, 2-5 years preferred.

2. Extensive EMR experience, preferably MEDENT.

3. Willingness to work as a team member to meet common goals.

4. Excellent organizational skills and Attention to detail.

5. Working knowledge and experience with Microsoft Office Suite including Access, Excel, and Outlook.

6. Friendly, outgoing personality, excellent verbal communications skills.

7. Able to handle a high volume of patients.

8. Demonstrates excellent verbal and written communication skills

9. Ability to work under pressure, meet deadlines and multi-task.

10. Excellent customer service skills

11. Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.

Job Type: Full-time

Salary: $17.00 - $18.00 per hour

Expected hours: 40 per week