Patient Registration Supervisor

Job Description

Overview
We are seeking a dynamic and detail-oriented Patient Registration Supervisor to lead our patient intake and registration team within a fast-paced healthcare environment. This pivotal role combines leadership, operational oversight, and administrative expertise to ensure seamless patient access, accurate medical records management, and compliance with healthcare regulations. The ideal candidate will thrive in a supervisory capacity, possess strong medical office experience, and demonstrate exceptional organizational skills to optimize clinic operations and enhance patient satisfaction. Join us to make a meaningful impact on patient care through efficient practice management and team leadership.

Duties

• Supervise and support front desk staff
• Maintain inventory and office supplies for front office operations
• Coordinate daily patient check-in and check-out processes
• Monitor patient wait times and workflow efficiency
• Verify insurance eligibility and ensure accurate patient information
• Handle patient concerns, complaints, and service recovery
• Train, coach, and evaluate front office employees
• Maintain HIPAA compliance and confidentiality standards
• Assist with billing coordination and prior authorizations as needed
• Prepare schedules, reports, and office performance metrics
• Ensure office policies and procedures are followed
• Coordinate communication between providers, staff, and patients

Qualifications

Education: Bachelor's degree in business administration or health care administration or equivalent work experience.

Experience: Experience in multi-provider or specialty practices

Performance Requirements:

Knowledge:

• Knowledge of medical terminology and insurance processes
• Experience with Electronic Health Records (EHR) systems
• Strong communication and organizational skills

Skills:

• Written and verbal communication skills
• Customer service excellence
• Strong interpersonal skills
• Problem solving abilities
• Scheduling and workflow coordination

Abilities:

• Ability to communicate, lead and manage others
• Ability to maintain confidentiality

Join our team to lead with energy and purpose! Bring your expertise in healthcare management to foster an organized, compliant, and patient-centered environment that supports both staff success and exceptional patient experiences.