Patient Registration Specialist
Job Description
Are you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you!
For more than 50 years, NMHSI-a nonprofit community health center-has proudly served communities across Northwest Michigan. Our Benzonia Clinic is seeking a friendly and detail-oriented Patient Registration Specialist to join our team.
About the Role
The Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care.
View full job description for more details.
Key Responsibilities
Register new and returning patients, including entering and updating demographic and insurance information
Assist patients with forms, income updates, enrollment documents, and release of information forms
Direct patients to the appropriate provider or service area
Answer phones in a courteous, professional manner and relay messages accurately
Schedule medical, dental, and insurance enrollment appointments
Make reminder and confirmation calls and fill open appointment slots when cancellations occur
Collect copays, fees, and payments at the time of service and record them in the practice management system
Explain the sliding fee scale, co-pays, and payment expectations to patients
Support patient satisfaction and practice management processes as part of the clinic team
Why Join NMHSI?
As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including:
Health & Insurance Benefits
Medical benefits through BCBS of Michigan or BCN
Health Savings Account (HSA) with employer contribution
Employer-sponsored group term life insurance
Employer-sponsored short-term and long-term disability insurance
Employee Assistance Program (available immediately)
Voluntary life insurance options
Paid Time & Work-Life Balance
11 paid holidays
Generous Paid Time Off (PTO)
Retirement Benefits
Join Our Mission-Driven Team
If you enjoy helping others, providing exceptional customer service, and being part of a collaborative healthcare team, we encourage you to apply.
Northwest Michigan Health Services, Inc. is an equal opportunity employer.