Patient Registration Rep
OhioHealth
Dublin, OH
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JOB DETAILS
LOCATION
Dublin, OH
POSTED
30+ days ago
Job Description Summary:
Part-Time/Casual Position supporting Dublin Methodist Hospital and Grady Memorial Hospital. Variable hours also supporting weekend and evening hours.
This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and associates.
Responsibilities And Duties:
Accurately identifies patient in the EMR system.
Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid
entiality.
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
Performs registration functions in any of the Patient Access areas.
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise.
Uses various computer programs to enter and retrieve information.
Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
Secures and tracks insurance authorizations and processes BWC patients.
Transcribes ancillary orders
Schedules outpatients
Generates, prints, and provides patient estimates utilizing price estimator products.
Collects patient's Out of Pocket expenses and past balances to meet individual and department goals
Attempts to collect residual balances from previous visits
Answers questions or concerns regarding insurance residuals and self pay accounts
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
Generates appropriate regulatory documents and obtains consent signatures.
identifies and/or determines patient Out of Network acceptance into the organization
Reviews insurance information and speaks to patients regarding available financial aid
Explains billing procedures, hospital policies and provides appropriate literature and documentation
Scans required documents used for claim submission into patient's medical record
Escorts or transports patients in a safe and efficient manner to and from various destinations.
Assists clinical staff in administrative duties as needed
Complies with policies and procedures that are unique to each access area
Assists with training new associates.
Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas
Goes to the Nursing Units to register or obtain consents
Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
Makes reminder phone calls to patients.
Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts
Maintains patient logs for statistical purposes
Reviews insurance information and determines need for referrals and/or financial counseling.
Educates patients on MyChart, including activation.
Minimum Qualifications:
High School or GED (Required)
Additional Job Description:
Excellent communication, organization, and customer service skills, basic computer skills. One to two years previous Experience in a medical office setting.
Work Shift:
Variable
Scheduled Weekly Hours :
As Needed
Department
Main Registration
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
About the Company
O
OhioHealth
Together WE can make a difference.
OhioHealth is a not-for-profit, faith-based health system that has served central Ohio since 1891. As an organization with a strong and vibrant culture, OhioHealth associates work together to bring our core values of integrity, compassion, excellence and stewardship to life. We believe that embracing professionals with diverse backgrounds, religions, cultures and experiences creates a more innovative and productive workforce that enhances our ability to pursue continuous improvement.
We’re proud to be recognized as one of FORTUNE’s 100 Best Companies to Work For® ten years in a row!
Join us!
Apply online at: JobsatOhioHealth.com
WE are in your neighborhood.
As part of a large and diverse healthcare system, OhioHealth associates benefit from the broad range of career opportunities and clinical settings available throughout our system. Whether you thrive in a busy Level I Trauma Center or you prefer the pace of a regional Critical Access Hospital, you will become part of a team that is dedicated to serving others.
Our hospital locations include:
- Doctors Hospital Nelsonville
- MedCentral Shelby Hospital
- OhioHealth O'Bleness Hospital
- OhioHealth Doctors Hospital
- OhioHealth Dublin Methodist Hospital
- OhioHealth Grady Memorial Hospital
- OhioHealth Grant Medical Center
- OhioHealth Hardin Memorial Hospital
- OhioHealth Marion General Hospital
- OhioHealth MedCentral Mansfield Hospital
- OhioHealth Riverside Methodist Hospital
Benefits
OhioHealth is dedicated to the personal and professional well-being of every associate. We offer competitive compensation, a family-friendly benefits package and a strong team culture with opportunities for professional growth.
- Medical, Dental and Vision Benefits
- Flexible Spending Accounts
- Life and Disability Insurance
- Paid Time-off
- Employee Assistance Program
- Tuition Reimbursement
- Retirement Plan (403b/401k)
COMPANY SIZE
10,000 employees or moreINDUSTRY
Healthcare Services
FOUNDED
1891
WEBSITE
https://www.ohiohealth.com/