Patient Registrar

Job Summary:

The Receptionist/Scheduler provides indirect patient care, including patient scheduling & registration. Performs all secretarial duties as requested. Maintains open communication lines throughout all departments. Is reliable, compatible, and supportive of all colleagues.

Supervisory Relationships:

Reports to Director of Nursing

Essential Duties & Responsibilities:

·         Answer phones, triages all calls.

·         Schedules surgical procedures.

·         Prepares daily surgical schedule based on age and medical conditions.

·         Verifies patient benefits and obtains authorization as needed.

·         Communicates financial responsibility to patient prior to the date of surgery and documents communication.

·         Collects patient payment when applicable.

·         Registers all surgical patients.

·         Verify patient demographics and insurance at time of service.

·         Makes post-operative physician appointments if needed.

·         Stays up to date on electronic and facsimile communication to ensure real time changes with surgical schedule.

·         Prepares medical records as early as possible in advance of the patients’ date of service.

·         Obtains all pre-operative clearance (when applicable).

·         Maintains positive and open communication amongst all office based surgical schedulers.

·         Communicates any changes to the surgical schedule to all involved parties in a timely and efficient manner.

·         Prepares and sends anesthesia schedule to contracted anesthesia group, confirms anesthesia coverage.

·         Sends anesthesia documentation to contracted anesthesia group for timely processing.

·         Arrange patient transportation when needed.

·         Escorts patients out of facility when needed.

·         Acts as a translator when necessary.

·         Prepares all surgical packets.

·         Reviews all registration paperwork with patient at time of admission to include patient bill of rights and advance directive.

·         Ensures accurate and timely completion of surgeon operative reports and files in a timely manner.

·         Ensures that the medical record is completed and filed within 30 days of the date of service.

·         Ensures specimens are picked up and signed off by courier when needed.

·         Ensures lab results are obtained, signed and dated by surgeon, and filed within patient medical record.

·         Identifies and subsequently orders all secretarial supplies and patient nutrition needs.

·         Keeps family members informed of patient status when requested.

·         Handle the delivery and receipt of all mail, packages, and deliveries.

·         Collects and opens mail from mailbox daily.

·         Scans all invoices received to the appropriate party.

·         Scans all EOBs and billing documentation to RCM.

·         Enters all patient payments received into patient record, prepares all monies for bank deposit.

·         Establishes and maintains effective communication and good working relationships with coworkers.

·         Adheres to dress code (surgical scrubs provided but not required if no entry to restricted areas).

·         Knowledge of Privacy Practices, Patient Bill of Rights, and Advance Directives.

·         Maintains knowledge of Infection Control & OSHA standards of practice.

·         Knowledge of centers Policies & Procedures.

·         Other duties as assigned include inventory/expiration validation/stocking.

Non-Essential Job Functions:

Able to perform any reasonable work request that falls within the qualifications but not specifically described.

Qualification/Certifications/Licenses:

·         High School Graduate

·         Must be detail oriented and well organized.

·         Must be able to multi-task.

Working Conditions:

Environment: This position is in an Ambulatory Surgery Center. Physical Demands: this position requires extensive mobility, walking, and standing. There is potential exposure to patients with communicable diseases and/or blood borne pathogens.