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Patient Registrar

Axelon Services Corporation

Marlborough, MA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Auto Insurance, Bed Management, Billing, Calendar Management, Co-Payments, Computer Systems, Customer Support/Service, Data Entry, Data Quality, Demographics, Detail Oriented, Digital Certificates, Documentation, Emergency Care, Emergency Services, English Language, Epic Systems, Fax Machines, Financial Analysis, Financial Management, Financial Services, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Customer Service, High School Diploma, Hospital, Insurance, Mail Processing, Maintain Compliance, Medical Billing, Medical Records, Medical Terminology, Medical Treatment, Microsoft Windows Operating System, Multilingual, Needs Assessment, Operations, Outpatient Care, Patient Admissions, Patient Assessment, Patient Care, Patient Education, Patient Registration, Physical Demands, Presentation/Verbal Skills, Purchasing/Procurement, Quality Assurance, Quality Management, Radiology, Record Keeping, Registrar, Regulations, Safety Compliance, Schedule Development, Team Lead/Manager, Team Player, Time Management, Typing, Worker's Compensation, Writing Skills
LOCATION
Marlborough, MA
POSTED
13 days ago
**MISC DETAILS** *No parking fees with this location *Not Temp to Perm *Dress code - Dress code is business casual or scrubs (no crocs or open toed shoes) *Interviews are via teams - Manager is OOO on vacation and will not be available to review candidate submittals or schedule interviews until after 5/8* **EDUCATION REQUIREMENTS** Required: High school diploma or GED Preferred: Associate degree or certificate in a healthcare-related field **EXPERIENCE REQUIREMENTS** 23 years of experience in Patient Registration or Hospital Admissions required Experience with EPIC required Strong data entry skills with high attention to detail Proficiency with Windows-based computer systems and navigation Excellent customer service skills (verbal and written) with both internal and external customers Ability to work in a high-volume, team-oriented environment Strong English speaking, reading, and writing skills Experience in hospital admissions, insurance verification, billing, scheduling, or healthcare customer service Knowledge of medical terminology Preferred: Bilingual speaking, reading, and writing skills **SCHEDULE & WORK HOURS** This position is primarily scheduled for 3:00 PM to 11:30 PM; however, flexibility is required to support additional shifts, including 7:00 AM to 3:30 PM and 9:30 AM to 6:00 PM, Monday through Sunday, based on departmental needs. Work hours may vary slightly depending on operational requirements. Must be available to work every other weekend Holiday coverage required (potentially every other holiday) Initial training (first 34 weeks) will require availability across varying shifts EPIC training will be conducted onsite in Worcester for the first two weeks (8:00 AM 4:30 PM) **POSITION OVERVIEW** Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Patient Registration Specialist performs a variety of complex duties related to patient registration. This role is essential in ensuring accurate patient information, seamless coordination of services, and a positive patient experience. **MAJOR RESPONSIBILITIES** Accurately collect and enter patient demographic, insurance, and related information into the registration/scheduling system; ensure all required documentation and signatures (e.g., HIPAA, Consent to Treat) are completed Verify insurance coverage and ensure all pre-authorizations, pre-certifications, and referrals are obtained prior to services; resolve discrepancies as needed Verify workers compensation and automobile insurance coverage when applicable Schedule and register appointments for Radiology, Lab, and ancillary services Complete Emergency Department registrations, including demographic and insurance collection Coordinate multiple services to support patient care needs Collect patient financial responsibilities, including copays, deductibles, coinsurance, self-pay balances, and other applicable payments Perform Surgical Day admissions and manage bed control, transfers, discharges, and admissions Provide patients with preparation instructions for scheduled procedures and services Assess patient financial needs and refer to financial counseling as appropriate Perform clerical duties such as retrieving records, faxing, typing, transcribing, managing messages, and mailing materials Maintain accurate records, logs, and files Complete online death certificate registry processes Secure and manage patient valuables Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing Additional Responsibilities Adhere to departmental policies, procedures, and objectives Participate in meetings, training sessions, and professional development activities as required Support quality improvement initiatives in daily operations Maintain compliance with health and safety regulations Promote a respectful, inclusive, and professional work environment Maintain regular, reliable attendance Perform other related duties as assigned **WORK ENVIRONMENT & PHYSICAL DEMANDS** This position involves moderate work performed indoors in a hospital outpatient and Emergency Department environment.

About the Company

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Axelon Services Corporation