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Patient Portal Liaison

DIVERSE LYNX LLC

New York, NY(remote)

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JOB DETAILS
SALARY
SKILLS
Centralized Operations/Management, Communication Skills, Customer Support/Service, Electronic Medical Records, French Language, Healthcare, High School Diploma, Interpersonal Skills, Korean Language, Mandarin Chinese Language, Metrics, Multilingual, Office Management, Organizational Skills, Patient Care, Plan Meetings, Presentation/Verbal Skills, Russian Language, Service Delivery, Spanish Language, Team Player, Writing Skills
LOCATION
New York, NY
POSTED
30+ days ago
 
Role: Patient Portal Liaison 
Job Location: Remote

Pay Range: $32/ Hr - $37/ Hr
 
Job Responsibilities: 
  • Telephonic delivery of patient support services
  • Serve as a liaison between patient, professional health care departments and Central Office management
  • Helping to guide patients in need of medical services.
  • Reviewing relevant information in the Electronic Medical Record
  • Collaborative Coordination of appointments for patients at H+H Facilities
  • Tracking the results of outreach calls made to patients
  • Understanding the value-based payment metrics driving patient outreach
  • Communicating with patients in a caring, empathic, and culturally competent manner
 Job Requisites:
  • One year experience
  • Basic Excel skills
  • Patient or customer outreach/interactions
  • Strong interpersonal skills, both verbal and written. 
  • Excellent customer service skills. 
  • Must be able to type 25 to 35 wpm.
  • Strong internet and computer skills.
  • Have a professional manner.
  • Strong training experience.
Preferred Skills:
  • Bilingual is a plus
  • Strong communication skills
  • Organized
  • Experience meeting productivity targets is a plus
  • Cultural competency and appreciation for health equity
  • Experience with NYC H+H and/or the communities in which it serves.
  • Ability to work some evenings and/or weekends to increase patient reach rate is a plus•      
Education:
  • High School Diploma or GED required.  
  • BA or currently enrolled in a BA program,
  • Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.

 

About the Company

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DIVERSE LYNX LLC