Patient Outreach Coordinator

This position is Onsite. Our office is located at 3990 Concours Street, 5th Floor, Ontario, CA.

Optum CA is seeking a Patient Outreach Coordinator to join our team in Ontario, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.
 
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. 
 
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
 
This position is full-time Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional weekends and overtime. Our office is located at 3990 Concours Street, 5th Floor, Ontario, CA.

We offer 3-4 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted onsite. 

Primary Responsibilities:

• Make approximately 80–100 outbound calls daily to patients to provide support, schedule wellness appointments, and follow up on care or services. Will also answer inbound calls
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer / EMR systems
• Research complex issues across multiple databases and work with support resources to resolve customer issues and / OR partner with others to resolve escalated issues 
• Other duties as assigned

This role is equally challenging and rewarding. Within a high-volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers / customers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Customer Service Experience using phones and computers as the primary job tools
• Ability to work onsite at 3990 Concours Street, 5th Floor, Ontario, CA
• Ability to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime and weekends

Preferred Qualifications:

• Bilingual fluency in English and Spanish 

Soft Skills:

• Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess current state and formulate recommendations

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 

  
 
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

  
 
OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

  
 
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