Patient Liaison (Patient Recruitment)

Patient Liaison Patient Recruitment Department Operations Employment Type Full Time

Location: ActivMed Practices & Research | Methuen MA

Reporting To: Akram Assaf

Description Alcanza is a growing multi-site multi-phase clinical research company with a network of locations in AL AZ FL GA IL MA MI MO NV SC TX VA and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine neurology dermatology psychiatry and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre-qualification pre-screening and scheduling activities to ensure a smooth and efficient enrollment process.

Key Responsibilities --------------------

• Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
• Evaluate eligibility of potential subjects through methods such as screening interviews reviews of medical records or discussions with site clinic staff.
• Support patient path to enrollment managing all follow up and communication including reminder calls rescheduling etc.
• Manage onsite patient screening visit schedule - schedule reschedule appointments as needed or requested.
• Own No-Show DNQ tracking triaging optimization.
• Capture manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating to Clinical Conductor CTMS - updating patient touches patient profile statuses etc.
• Create targeted call lists based on ie criteria in CTMS to best target patient populations for call efficiency.
• Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership.
• Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads central campaigns to include review calling and updating patient leads.
• Monitor status of Refer-A-Friend campaigns.
• Represent company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage educate patients about clinical trials as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Skills Knowledge and Expertise ------------------------------

Minimum Qualifications A high school diploma or equivalent AND a minimum of 5 years experience in a medical healthcare or medical research environment or a similar field or an equivalent combination of education and experience is required. MA CNA LPNLVN EMT or other medical license is preferred. Experience with therapy areas customer service calendar management scheduling and CTMS Clinical Trial Management System experience is highly preferred. Bi-lingual English Spanish proficiency is a plus.

Required Skills ----------------

• Proficiency with computer applications such as email electronic health records and basic applications.
• Ability to type proficiently 40 wpm.
• Must possess strong organizational skills attention to detail and have basic math proficiency.
• Well-developed written and verbal communication skills. Bi-lingual English Spanish proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional respectful of others self-motivated and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner and in compliance with HIPAA guidelines.

Benefits ---------

Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible with coverage starting on the first day of the month following date of hire. Medical dental vision life insurance short and long-term disability insurance health savings accounts supplemental insurances and a 401k plan with a safe harbor match are offered.