Artificial Intelligence (AI), Clinical Medicine, Clinical Support, Customer Support/Service, Detail Oriented, Diversity, Documentation, Healthcare, Healthcare Customer Service, Hospital, Interpersonal Skills, Leading Edge Technology, Magnetic Resonance Imaging (MRI), Medical Office Administration, Organizational Skills, Patient Assessment, Patient Education, Preventive Medicine, Schedule Development, Team Player, Training/Teaching, Willing to Travel
About Us
At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again."
We are looking for a Patient Liaison to join our incredible team at one of our mobile clinics for up to 6 months on a fixed-term contract. The mobile clinic is located in Portland, Oregon.
As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.
Our clinic is open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is an on-site position, candidates must also be available to cover shifts within a 45-minute notice, when needed. Upon hire, Patient Liaison's are required to travel for 2 weeks to a permanent Prenuvo location for initial training.
Not Your Average Patient Liaison Job
- We strongly believe in providing our staff with competitive wages and solid benefits.
- We believe in merit, happy employment, and job satisfaction!
- Step away from traditional front desk roles, we offer more variety, patient connection, and the opportunity to support innovative mobile clinic operations
- We provide the perks alike to other 'tech-companies' versus the status quo of medical practices/hospitals.
- Preventative medicine welcomes positive energy which we love to embrace at Prenuvo!
This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!
What You'll Do
Front Desk Responsibilities
- Patient Check-In, Registration, and Check Out
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Manage scheduling, cancellations, and rescheduling of appointments.
- Educate patients on post-scan expectations.
- Communication and Coordination
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the trailer is organized, stocked, and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.
What You'll Bring
- Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
- Initiative: A self-starter who takes ownership of their training and development.
- Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
- Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
- Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
- Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
Nice-to-Have:
- Previous experience in healthcare, hospitality, or MedSpa.
- Proven experience as a Receptionist, Front Office Representative, or similar role.
Our Values
First: we are Pioneers
- Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
Second: we are Platform-Builders
- We're always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what's ahead – in a mindset of ownership and duty to our mission.
Above all: we are Patients
- We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.
What We Offer
- An avenue to make a positive impact on people's lives and their health
- We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
- Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
- Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
- We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered—making your commute easier and more affordable!
- Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions.
- We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
- The hourly rate for this role ranges from $22-$28 in local currency, depending upon experience and geographic location
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.