Patient Health Navigator - Mobile PrEP

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to:

• Adult care • Chronic disease management • Pediatrics • Comprehensive women's care including obstetrics • Dental • Vision • Case management • Physical rehabilitation • Speech therapy for children • Vaccinations • Infectious diseases • Behavioral health • Substance use counseling • Specialty services including cardiology, podiatry, endocrinology, dermatology, among others.

FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Description

Under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as, internal contacts at all levels of the organization. May have assigned caseload of clients. Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects.

Job Roles

• Acts as a liaison between internal and external customers, including patients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention in care, appointment completion and identifying barriers to care (i.e.: QI Projects, Case Reviews).
• Engages in patient interactions via telephone and in person to identify and meet patient needs, including provision of assisted and unassisted referrals, resources and follow-up; depending on patients presenting needs.
• Performs general clinical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions; forwards issues to appropriate person. Handles confidential and routine information.

Education/Certifications/Licenses/Registrations

• 2 years of experience with health education or working in the medical/health related field
• Bachelors degree in social work, public health, science, or other related degree preferred
• High School diploma (or GED equivalent) required
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• Specific Certifications may be required or preferred depending on assignment (ie:, CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Experience/Specialized skills (including Language)

• Ability to exercise discretion and maintain confidential information
• Ability to relate well with team members, coworkers and other departmental staff
• Bilingual (English/Spanish) may be required depending on assignment
• Knowledge of adult health coaching and outreach techniques, best practices and tools
• Knowledge of current health science theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources
• Knowledge of health and social service systems in San Diego County is preferred
• Strong skills in computer applications and software
• Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language

Physical Requirements/Working Environment

• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appts, etc.)
• Bending (neck): OCCASIONALLY (1 - 3 HRS)
• Bending (waist): FREQUENTLY (3 - 6 HRS)
• Carrying 0 - 10 lbs: RARELY (0-1 HRS)
• Carrying 11 - 25 lbs: RARELY (0-1 HRS)
• Carrying 25 - 50 lbs: RARELY (0-1 HRS)
• Carrying 51 - 75 lbs: NEVER
• Carrying over 75 lbs: NEVER
• Climbing (ladder): NEVER
• Climbing (stairs): RARELY (0-1 HRS)
• Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK)
• Excellent interpersonal and customer service skills
• Exposure to blood borne pathogens and biohazards: YES
• Exposure risk to aerosol-transmitted diseases-YES
• Exposure to dust, gas, fumes, or chemicals: Cleaning liquids, educational supplies, office supplies. Exposure to patient home environments.
• Fine manipulation: FREQUENTLY (3 - 6 HRS)
• Kneeling: FREQUENTLY (3 - 6 HRS)
• Knowledge of issues related to HIV, Hepatitis, and Latino population healthcare management; knowledge of issues related to living with Hepatitis.
• Knowledge of the community resources, health and social service systems in San Diego County, specifically in regards to Hepatitis.
• Knowledge of the practices, tools, and scope of practice for a Medical Assistant; ability to competently perform tasks within scope of practice.
• Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
• Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS)
• Lifting 25 - 50 lbs: RARELY (0-1 HRS)
• Lifting 51 - 75 lbs: NEVER
• Lifting over 75 lbs: NEVER
• Power Grasping: RARELY (0-1 HRS)
• Pulling 0 - 10 lbs: RARELY (0-1 HRS)
• Pulling 11 - 25 lbs: RARELY (0-1 HRS)
• Pulling 25 - 50 lbs: RARELY (0-1 HRS)
• Pulling 51 - 75 lbs: NEVER
• Pulling over 75 lbs: NEVER
• Pushing 0 - 10 lbs: RARELY (0-1 HRS)
• Pushing 11 - 25 lbs: RARELY (0-1 HRS)
• Pushing 25 - 50 lbs: RARELY (0-1 HRS)
• Pushing 51 - 75 lbs: NEVER
• Pushing over 75 lbs: NEVER
• Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)
• Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)
• Repetitive use of hand: FREQUENTLY (3 - 6 HRS)
• Simple Grasping: FREQUENTLY (3 - 6 HRS)
• Sitting: FREQUENTLY (3 - 6 HRS)
• Standing: FREQUENTLY (3 - 6 HRS)
• Twisting: OCCASIONALLY (1 - 3 HRS)
• Use of Personal Protective Equipment: NOW
• Walking: FREQUENTLY (3 - 6 HRS)
• Working around equipment and machinery: Office equipment

Ages of Patients Served

All Ages

Salary and Benefits

We are excited to share that the salary range for this position is: $21.00 - $27.00

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.