The Patient Financial Services Supervisor oversees daily operations of the billing and collections team, ensuring accurate patient account balances and effective collection efforts.
They supervise staff, review balances for accuracy, and coordinate patient outreach via calls, emails, and mail.
The role involves managing escalations to collections, ensuring policy compliance, and maintaining detailed records.
They prepare reports on team performance, stay updated on relevant regulations, and ensure HIPAA compliance, data security, and privacy protocols.
Qualifications include a relevant degree or experience, 3+ years in healthcare billing or collections, supervisory experience, and proficiency with billing software.
The position is full-time, primarily office-based, requiring organizational, leadership, and communication skills, with occasional travel.
Core competencies include customer service, professionalism, teamwork, judgment, and time management.