Patient Financial Services Rep/UKHC

Posting Details

Posting Details

Job Title Patient Financial Services Rep/UKHC Requisition Number RE54684 Working Title Patient Financial Services Rep Department Name H4014:Patient Accounts Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education

AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Sitting at a computer workstation for extended periods including data entry; repetitive motions, and occasionally standing or walking with objects up to 10 lbs.

Shift

Day shift, Monday through Friday, 8:00 am - 4:30 pm. Other days/times as assigned per departmental needs

Fully Remote

Job Summary

A Patient Financial Services Representative's main responsibilities include customer service, department specific tasks, administrative duties, communication skills, and accurate documentation. The duties of Representatives include following direct supervisor directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of patient accounts. Representatives ensure department policy and procedure is fully understood and followed.

This is a fully remote position.

Effective 7/1/26, this position will be a part of Beyond Blue with the Enterprise Revenue Cycle department

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA is highly preferred.

Deadline to Apply 06/11/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How many years of data entry experience do you have?

• None

• More than 0, up through 1 year

• More than 1 year, up through 2 years

• More than 2 years, up through 3 years

• More than 3 years

• • Please choose your years of paid full time work experience with payment application and reconciliation

• None

• More than 0, through 1 year

• More than 1 year, through 2 years

• More than 2 years, through 3 years

• More than 3 years

• • Please choose the answer that best describes your years of paid full time employment experience in banking.

• None

• More than 0 up to 1 year

• More than 1 year up to 2 years

• More than 2 years up to 3 years

• More than 3 years

• • Please tell me about your work experience and how it would assist with this position and why you consider yourself the best candidate.

(Open Ended Question)

• • How many years of experience do you have in insurance collection follow-up for healthcare and/or understanding healthcare insurance EOBs?

• None

• More than 0, up through 1 year

• More than 1, up through 3 years

• More than 3 years, up through 5 years

• More than 5 years

• • Please give an example of payment and denial codes from a healthcare insurance EOB that you have posted and analyzed.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter