Best Practices, Customer Support/Service, Healthcare, Hospital, Industry/Trade Analysis, Nursing, Patient Care, Patient Education, Process Improvement, Resolve Customer Issues, Social Work, Trend Analysis, Tuition Reimbursement
Shift: Monday-Friday 8AM-5PM
If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you! At UnityPoint Health we believe that world-class medical care goes hand-in-hand with compassion, empathy, and exceptional service. We are looking for a vibrant, empathetic, and proactive Patient Experience Specialist to be the ultimate advocate for our patients and their families. If you thrive in a fast-paced environment and want to make a tangible, daily impact on people’s lives, we want you on our team!
Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:
- Support departments in developing patient improvement plans and initiatives
- Analyze and develop industry best practices
- Partner with leaders and team members to hardwire patient-centered foundational behaviors, executing mapping activities
- Facilitate education focused on patient experience best practices and organizational values
- Monitor and interpret data from patient experience surveys, complaints and grievances, and external sources
- Identify key drivers of experience and analyze industry best practice
- Design and distribute reports and presentations to communicate trends and insights
- Engage Patient & Family Advisory Councils (PFACs)
- Elevate the voice of the patient across the organization to inform decision-making and education
- Proactively engage patients, families and team members throughout their care experience
Qualifications:
Education:
- Bachelor's Degree in healthcare adminstration, social work, nursing, communictation, or a related field
Experience:
- 2+ years of customer service experience in a hospital or healthcare setting required
- 1+ years of petient expereince, patient relations, language services, volunteer services, process improvement, or complaint resolution preferred
License(s)/Certification(s):
- Certified Patient Experience Professional within 2 years preferred
*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.