Looking for a career where you enjoy what you do and the people you work with? You’re in the right place.
At The Iowa Clinic, healthcare is different. We’re locally owned and physician-led, with decisions made right here in Central Iowa—allowing us to focus on what matters most: our patients and our team.
When you join us, you’ll play a key role in delivering compassionate, high-quality care—often as the first voice patients hear when they need us most.
A Day in the Life
As an OB/GYN Patient Experience Representative, your impact happens behind the scenes—but it’s felt in every patient interaction.
- Start your day knowing you’ll help patients navigate their care—no night shifts required
- Serve as a primary phone-based resource in our call room, assisting patients with scheduling, registration, and questions
- Handle a high volume of calls while providing a calm, helpful, and professional experience
- Coordinate appointments, share important updates, and guide patients through next steps
- Collaborate closely with providers, clinical staff, and scheduling teams
- Occasionally rotate to the front desk to support in-person patient interactions
- Ensure every interaction reflects The Iowa Clinic Experience—compassionate, efficient, and supportive
- End your day with the satisfaction of helping patients feel informed and cared for
Primarily based in West Des Moines, with occasional coverage in Ankeny
This Role Is a Great Fit If You…
- Enjoy talking on the phone and helping people solve problems
- Thrive in a fast-paced, call-center-style environment
- Can multitask between systems, scheduling, and conversations
- Stay calm, friendly, and professional—even during busy moments
- Are motivated to work in a healthcare setting
Qualifications
- High school diploma or equivalent required
- Medical office or call center experience preferred
Bonus Points If You…
- Love exceeding expectations
- Bring positive energy to your team
- Enjoy building meaningful connections—even over the phone
What’s in It for You?
- Competitive benefits including a 401(k) with match & profit sharing
- Generous PTO and paid holidays
- Health, dental, and vision insurance
- Career development and training opportunities
- A fun, supportive culture with team events and recognition programs
- Wellness incentives up to $350/year
- Opportunities to give back through community involvement
Ready to be the voice that helps guide patients through their care? Apply today—or share with someone who would be a great fit.