Are you looking to make a difference in healthcare? Look no further!
MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.
Facility: Novant Health Breast Center
Location: 315 Lillington Avenue Charlotte, North Carolina 28204 United States
Position Type: Full-Time
Work Schedule Details: M-F 8a-4:30p
Responsibilities:The Patient Experience Navigator will be responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures.
Process: Captures and enters high quality patient demographic and financial information via telephone interviews and hard copy documentation (call-in, facsimile, etc) or direct patient contact. Adapts interview process to the age of the patient/family member. Enters all information gathered into the system.
Compliance: Complies with established departmental policies for attendance, punctuality, procedures and safety. Complies with organizational policies and procedures. Maintains satisfactory attendance at educational and departmental meetings, attends all mandatory education sessions and takes advantage of continuing professional education opportunities.
Collaboration: Coordinates with insurance verification and pre-certification ensure appropriate referral information is obtained prior to or during the scheduled appointment. Assists patient with billing issues and questions about insurance coverage and assists unsponsored patients with procedure changes. Maintains up to date knowledge of insurance carriers requiring prior authorization for procedures. Coordinates schedules with other physician appointments, outside referrals and/or therapy. Works with center staff to coordinate STAT add-on exams.
Continuing Education: Maintains scheduling knowledge and requirements for procedures. Seeks out relevant training or cross training from supervisor. Seeks out guidance from supervisor and teammates when uncertain of procedure. Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work. Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
Planning: Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures. Possesses the ability to accept change in a positive manner and implement change with positive results. Demonstrates a positive image at all times. Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager. Answers phone calls from outside clinicians, requesting information. Takes requests from referring physicians scheduling procedures.
All other duties as assigned.
About MedQuest Imaging
Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.
MedQuest draws upon its deep operational experience and industry knowledge to deliver high-quality, cost-effective imaging services to patients and increased market share and financial performance for its hospital and health system partners. MedQuest provides full turnkey outpatient imaging center joint venture (JV) and management, including daily operations management, marketing, billing and collections, center development and all financial and other support functions. Having worked with health systems for decades, MedQuest understands how to optimize multi-site imaging networks for success Our Commitment MedQuest strives to provide the best service, quality, care and value in diagnostic imaging, with a deep belief in treating patients exactly how we would like our family and loved ones to be treated. We support our high level of quality with state-of-the-art equipment, expertly trained staff and proven, reliable processes. We work to continually raise the bar in each of these areas to ensure outstanding quality. Our mission is to improve the health of their communities, one person at a time. We seek to fulfill this mission by focusing on our core values: diversity and inclusion, teamwork, personal integrity, courage, compassion, innovation, agility and operational excellence. Our Operations MedQuest is the nation’s leading outpatient imaging partner to hospitals and health systems across the nation. MedQuest owns, operates and/or manages: A network of nearly 50 freestanding outpatient imaging centers A fleet of mobile MRI units, mobile mammography units and mobile ultrasound units