Aramark is seeking candidates for a Patient Experience Manager position, to drive patient experience and nursing relationships at Penn Medicine Health System, located in Philadelphia, PA. This is a customer service/hospitality position representing the Food Service and Environmental Services departments to the patients. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care.
? Conducts patient rounding, distributing contact information for each dept. and completes rounding logs
? Ensures patients know the names of the housekeeper and tray passer.
? Conducts spot training for food service and environmental service employees with direct contact to patients.
? Provides direct information to supervisor and manager for service recovery.
? Participates in the gridding process.
? Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others as appropriate.
? Attends department manager meetings and reports findings.
? Conducts nurse rounding and completes logs sending thank you notes as appropriate.
? Actively participates in Press Ganey tracking, posting of scores for HCAHPs and Press Ganey.
? Completes action item reports and all other necessary reporting daily sending to all appropriate personnel.
? Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.
? Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.
? Supervises, staffs, trains, conducts applicable rounding and manages the performance of the staff on the patient units.
? Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population.
? Bachelor's degree or equivalent experience
? Food Service or Environmental Services Management experience is ideal
? Previous experience driving patient satisfaction scores preferred
? Healthcare experience preferred
? Must be a self-starter with the ability to work with minimal supervision.
? Proficient with computer programs and applications
? Requires strong customer service experience with a service friendly attitude.
? Ability to communicate (both verbal and written) effectively with clients, customers of client and support staff.
? Requires management and leadership skills and the ability to work with confidential employee, client and Aramark information.
? NOTE: This client location requires all individuals working on site to be fully vaccinated against influenza before start date.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.