Patient Experience Manager- Children's of Alabama - Food

ARAMARK

Birmingham, AL

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JOB DETAILS

SKILLS

A* Search, Assisted Living, Budgeting, Call Centers, Cook Dishes, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Dietary Management, Dietetics, Distribution Services, Equal Employment Opportunity (EEO), Food Delivery, Food Safety, Food Services, Genetics, Healthcare, Hospital, Interpersonal Skills, Maintain Compliance, Microsoft Office, Military, Nutrition Therapy, Office Management, Operational Audit, Organizational Skills, Patient Care, People Management, Performance Management, Regulations, Resource Management, Safety Standards, Safety/Work Safety, Sanitation, ServSafe Certification, Twitter

LOCATION

Birmingham, AL

POSTED

11 days ago

**Job Description** **Aramark Healthcare+** is searching for a **Patient Experience Manager-Food** for **Children's Hospital of Alabama** in **Birmingham, AL** . The Patient Services Manager plans, coordinates and manages patient food service activities. Leads patient service supervisors and staff to ensure meals are properly prepared, plated, delivered to patients, rounding on patients/departments, management of the diet office/call center, host/hostess program, safety/sanitation, operation of the tray line, the room service program, scheduling and other duties assigned. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care. **Job Responsibilities** + Manages patient food service activities and implements/maintains programs to drive overall patient satisfaction + Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents. + Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. + Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff, including applicable rounding. + Serves as liaison between the dietetics staff and food service departments. + Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population + Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. + Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. **Qualifications** + Requires at least 1-2 year experience in a food service supervisor or management role. + Bachelor's degree or equivalent experience + Healthcare patient services management experience preferred. + Experience managing, motivating and engaging a large workforce. + Proficiency with Microsoft Office programs required. + Excellent interpersonal, customer services and organizational skills required. + Nutrition education and/or background preferred. + ServSafe Certification is a plus. **Education** **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

About the Company

ARAMARK

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Food and Beverage Production

FOUNDED

1936

WEBSITE

https://www.aramark.com/