This position will be located full-time in office in one of the following locations: Boston, MA, Phoenix, AZ or Seattle, WA
The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role, you will have an amazing opportunity to help One Medical meet its goal of transforming healthcare. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility, and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement, and retention.
This job is for someone who is hungry to make a difference and not afraid to keep trying.
Key Job Responsibilities:
• Persuade prospective patients to enroll with One Medical Seniors • Persuade unengaged patients to establish care and schedule a first appointment • Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office • Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient • Nurture leads with the One Medical Senior Brand through scheduled phone cadence • Contact and convert assigned leads • Schedule doctors visits • Document patient activity in Salesforce.com and our patient portal in a timely and accurate manner • Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics • Manage large amounts of inbound and/or outbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify potential patients needs, clarify information, research every issue, and provide solutions and/or alternatives • Occasionally handle established patient requests/complaints • Occasionally collaborate with cross-functional teams to support during peak workflow periods