Patient Disability Advocate

Schedule: Monday - Friday; 8:00am - 4:30pm; ONSITE with occasional flexibility with weekends

Do you have the career opportunities as a Patient Disability Advocate you want with your current employer? We have an exciting opportunity for you to join Medical City Dallas which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Patient Disability Advisor is responsible for conducting eligibility screenings, assessment of patient financial requirements, filing applications, filing appeals and reviewing medical records. The Patient Disability Advisor is a liaison between the patient, hospital, and governmental agencies and is involved in all case management areas. The Patient Disability Advisor will be a specialized individual who will maintain a work queue which strictly is related to disabled patients. 

What you will do in this role:  

• Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications. 
• Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination.  
• Complete and file applications. Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation.  
• Assist the patient with gathering any additional verifications or medical records and meeting appointment dates and times. Maintain structured and timely contact with the patient and agency as outlined in the company standards.  
• Provide advocacy work for patients seeking disability benefits through the Social Security Administration (SSI/SSDI) programs and assists with opening claims and assisting with pending claims for the Social Security Administration.  
• Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately. Document progress notes to the patient’s file and the hospital computer system.  

Qualifications:  

• Minimum one-year related experience required, preferably in healthcare.  
• Relevant education may substitute experience requirement. 

Benefits

Medical City Dallas, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Disability Advocate opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.