Summary/objective
Essential functions
Professional Expectations
Willingness to travel to and provide coverage at different clinical locations based on operational needs.
Maintain a professional work environment within the clinic setting.
Adhere to professional dress standards.
Demonstrate professional, compassionate, and proactive patient interactions, including greeting patients during the rooming process and offering courteous farewell when they depart.
Exhibit strong attention to detail when prepping for clinics, entering orders, completing the rooming process, and after visit summaries.
Ensure clear, accurate, and timely communication.
Manage an efficient, organized clinical flow at all office locations.
Manage clinic schedules and communicate in a timely manner any scheduling issues with direct supervisor.
Prepare clinic prior to the scheduled date organizing all pertinent information to ensure efficient clinic flow.
Enter X-ray orders according to individualized provider protocols.
Stock exam rooms before and after clinic to assure all pertinent supplies and forms are available.
Complete the clinic rooming process which includes assisting with gathering all pertinent patient information to prepare both the patient and provider for the exam.
Assist the provider during the patient exam as requested, which may include dressing changes and suture/staple removal.
Enter all patient orders as directed by the provider and fax according to protocol.
Schedule patient appointments as needed.
Understand interdepartmental workflows and processes to assist with identifying opportunities for improvement.
Participate in development of protocols, policies, and procedures for Patient Coordinators.
Assist in compliance with regulatory agencies (OSHA, Department of Health, DEA, etc.) and appropriate documentation and record keeping as it applies to the Clinical Care Team.
Other duties as assigned
Competencies/Qualifications
Integrity. Honest and ethical behavior in all actions.
Independence. Ability to work from a variety of locations with little supervision and the ability to get things done autonomously.
Adaptability/Flexibility. Open to change and variety of workload.
Stress Tolerance. Ability to accept criticism to improve performance.
Cooperation. Pleasant attitude with others.
Work Environment
Requires corrected vision and hearing to normal range
Occasionally requires working irregular hours
Physical demands
Occasionally lift and carry items weighing up to 30 pounds
Requires standing and walking for extensive periods of time
Travel required
Ability to drive own motor vehicle to various clinic sites as required.
Maintains a current driver's license.
Travel for this position is required.
Required education and experience
Current Unencumbered MN Licensed Practical Nurse (LPN), Medical Assistant, Certified Medical Assistant Certification (CMA), or associate's degree/diploma in Medical Assisting, Registered Medical Assistant Certification (RMA), or Emergency Medical Technician Certification (EMT)
Science or Healthcare Related Degree from an Accredited College or University
Current BLS CPR Certification Required.
Knowledge of spine and neurological conditions preferred.
Preferred education and experience
Affirmative Action/EEO statement
Midwest Spine & Brain Institute (MSBI) is an equal employment and affirmative action employer. MSBI does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.