AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
What we offer
Full-time opportunities available (32 hours +). Base pay is $17.00 per hour. Additional pay incentives/shift differentials. Hiring for afternoons, evenings, and weekends. Remote work schedule. Computer equipment provided. Paid training provided. Benefits package (full time employees). Career growth opportunities. $500 Employee Referral Bonus with no cap.
Overview
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patients needs prior to the patient speaking with a nurse.
Essential Duties and Responsibilities
Answers incoming calls using approved scripting in handling emergency and non-emergency calls. Identifies and forwards calls promptly to nurses through the phone screening process. Documents non-medical information such as physician referral. Communicates promptly issues of concern to management. Maintains confidentiality of all protected health information and other TeamHealth related information.
REMOTE: TRAINING CLASS DATES 100% ATTENDANCE IS REQUIREDDATES TO BE DETERMINED
Qualifications / Experience
High School Diploma or GED required. Associate's Degree preferred. 1+ years of customer service experience required. Inbound call center experience preferred. 1+ years of healthcare experience desired. Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred. Intermediate to proficient computer skills. Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate. Excellent listening and comprehension skills to determine key information by patient. Ability to handle confidential information. Accurately process and document information ensuring data integrity.
Remote Workstation / HIPAA Requirements
Must have a high speed internet connection. Workstation must be located in a room where door can be locked. Desk should be large enough to hold 2 monitors, computer and accessories.
TeamHealth was founded in 1979 with a vision of developing the best teams of healthcare professionals. With the relentless pursuit to advance patient care through strong leadership, innovation and teamwork, we're proud to say that 33 years later we have made great strides towards our goals.
The impressive growth of TeamHealth should come as no surprise to hospitals and clinicians aware of our reputation for efficiency and commitment to excellence and collaboration.
Originally founded to provide emergency department administrative and staffing services, TeamHealth is one of the nation's largest providers of hospital-based clinical outsourcing in multiple departments, including Anesthesia, Hospital Medicine, in addition to Emergency Medicine. Although we are a national organization, our operating philosophy is essentially the same as when we started. TeamHealth is committed to a patient-centric model of healthcare delivery with hospitals, physician groups and TeamHealth working collaboratively to deliver compassionate, effective, efficient and safe patient care.