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Patient Coordinator

SHORELINE VISION

Muskegon, MI

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JOB DETAILS
SKILLS
Administrative Skills, Auditory, Custodial Services, Customer Support/Service, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Ophthalmology, Order Picking/Packing, Organizational Skills, Patient Care, Physical Demands, Reconciliation, Team Player, Telephone Skills, Typing
LOCATION
Muskegon, MI
POSTED
Today
Company: Shoreline Vision
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Optical Supervisor
Location: Muskegon, MI

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide exceptional customer service during every patient encounter (in person or via phone).
  • Answer phones
  • Manage patient flow in the optical department
  • Knowledge of common fees charged
  • Complete daily reconciliations
  • General office duties and cleaning to be assigned by manager
  • General Optical knowledge
  • Opticianry duties
QUALIFICATIONS
  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
  • Minimum Required: High school diploma or general education degree (GED)
  • Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
  • Minimum Required: None
SYSTEMS AND TECHNOLOGY
  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.


If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About the Company

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SHORELINE VISION