We are looking for a Patient Coordinator to foster and develop our client relationships, manage the process from the first point of contact and maintain a superior patient experience day to day. This position quickly builds rapport with current and prospective clients, making each client feel valued while instilling confidence in our ability to help them. The ideal team member would be able to provide concierge-level service and be highly responsive to all patient needs.
Job Responsibilities and Duties:
Manage incoming phone calls, text messages, and emails from current or potential patients with a confident and friendly demeanor
Complete timely patient follow-up tasks
Create invoices and receive payments
Answer questions about our products and services, including helping strategically guide clients on which services they should book based on their concerns
Schedule and reschedule appointments
Respond to any client concerns with empathy and a customer-service mindset prior to forwarding the issue to be handled by management
Contact clients overdue for appointments to help schedule their services
Send and process electronic medical consent forms to clients coming in for services
Prioritize daily tasks
Properly communicate with the entire team regarding patient encounters
Take on tasks that promote business development
Knowledge and Skill Requirements:
2-3 yrs work experience in related field
Highly developed interpersonal skills
Experience in plastic surgery, dermatology, medical spa
Strong computer skills