Administrative Skills, Calendar Management, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Electronic Medical Records, English Language, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Interpersonal Skills, Medical Office, Medical Records, Medical Terminology, Medicine, Multilingual, Multitasking, Organizational Skills, Patient Care, Radiology, Record Keeping, Regulations, Spanish Language, Telephone Skills, Time Management
Patient Coordinator
We are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.
Key Responsibilities:
- Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
- Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
- Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
- Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.
- Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
- Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
- Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.
Qualifications:
- Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.
- Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
- Bilingual (English/Spanish) is a plus.
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in scheduling software and EMR systems
- Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.